Last updated on: 29 May 2019
The Return Policy of Globiness Inc. (“Globiness”), including its e-commerce business website www.globiness.ca and any related Globiness websites, mobile sites or apps that link to this Return Policy. The Return policy, also known and used as “Refund Policy” by Globiness.ca.
We reserve the right to refuse any return request you place with us at any time in our sole discretion, without any prior notice to you and may not provide any reason to you in regard to any decision made by us. We may, in our sole discretion, limit or cancel quantities of return by per person, per household or per order. These restrictions may include return request placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel a return, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the return request was made.
1) Return, Refund and Exchange on desire store’s favorite items:
Your desire store includes, The Beer Store, LCBO, all and any other stores listed on our website. Once you order from your desire store that will limit our ability to return, or refund, or exchange. We are working hard to bring favorite items from your desire store. Currently, we are not able to do return, or refund, or exchange for the products of your desire store. Your desire store may accept Globiness.ca receipt for return, or refund, or exchange, we shall not guarantee or warrantee on it, it is desire store’s sole discretion. Please consult with them before placing an order though us.
However, on a complimentary basis with certain delivery plans, we are providing Original or Copy Of Store Receipt, which may help you to get smooth return, refund, or exchange based on your desire store’s policy. Furthermore, we do not take liability of merchandise.
a. In case of Order "Not Delivered" for Not Eligible for Liquor Order/ Missed Delivery/ Wrong Address or Information / Other or any other circumstances and/or cause, including unable to find customer when arrive at customer’s provided address on allocated and/or customer selected Time-Slot:
i. Restock fees CAD $ 25.00 will be applied to your account and charged via preferred payment method on account.
ii. Full cart amount will be charged if your desire store does not offer a full refund. In case your desire store offers a partial refund then remaining amount (your desire store’s non-refundable amount) will be charged to you.
iii. We reserve right to discard your purchased items in case of "Not Delivered", and you will be charged full amount of your purchased items. As we are focusing on safe food handling practice and preventing hazardous situations from happening to provide Safe services to our valued customers.
iv. In the case you want re-delivery of purchased items you will be charged with re-delivery fees or delivery second attempt fees.
2) Complimentary Benefit:
All the complimentary benefits are non-returnable, non-refundable, and non-transferable. Including, any promotion, sale, deal, discount, coupon, bonus, or benefit on an item or service. Including our Partner and any third party benefits.
3) Gift Cards, Delivery Plan, Corporate Sponsorship Plan, Service Fees and other services:
a. All our gift cards, delivery plans (including; subscription, non-subscription, add-ons, special plan, etc.), corporate sponsorship plans, all kinds of service fees and charges are non-returnable, non-refundable, and non-transferable.
b. All kinds of Delivery fee are non-returnable, non-refundable, and non-transferable; whether you cancel the order or return a full cart, the delivery fees are non-refundable in any cases or any circumstances.
c. No carryover for unused portion of any of services including; delivery plan, add-ons, and so on.
4) Gifts (if applicable):
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
5) BE A GIFT GIVER (if applicable):
Under this you may give a direct gift, food, groceries etc. to Charity, Organization, Temple, Gurudwara, Church, Mosque, and similar others, this is non-refundable, non-returnable and non-transferable purchase to you and the recipient both.
6) Refund Deadline (if applicable):
Our policy lasts 7 days with all of the conditions mentioned. If 7 days have gone by since your purchase, unfortunately we can’t offer you return, refund or exchange. To complete your return, we require a receipt or proof of purchase.
7) Refund Eligibility (if applicable):
To be eligible for a return, with all of the conditions mentioned in this policy, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
8) Refunds Process (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Globiness.ca active account via GIFT Card, within a certain amount of days.
In all of the refund cases, Globiness.ca's Gift Card will be provided to your active Globiness.ca Account (must be same email id). This Gift Card can be used in Globiness.ca website's future order.
9) Late or missing refunds via Gift Card (if applicable):
a. Check your My Account's Gift Card section. Look for "Receipt Number: Issued by Admin".
b. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
10) Late or missing refunds in Credit Card (if applicable):
a. If you haven’t received a refund yet, first check your bank account again.
b. Then contact your credit card company, it may take some time before your refund is officially posted.
c. Next, contact your bank. There is often some processing time before a refund is posted.
d. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
11) Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
12) Exchanges (if applicable):
We only replace items if they are defective or damaged by our error. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
13) Tips and Gratuities (if applicable):
It’s not refundable and non transferable from our end as all the Tips and Gratuities goes directly to driver (delivery person).