HELP CENTER & FAQS

CATEGORY
FAQ
  
How Globiness meet customer’s needs? +

 

We believe in this era customer prefer the convenience at the top. They wanted grocery to be delivered to them. Apart from our product categories, they would also love to get their favorite items from any desire grocery stores. They prefer 24 x 7 convenient order timing. Awaited for easy and all store included delivery to their doorstep. Our solution is meeting 21 centuries demand and way of living.

 

  
How can I stop the promotional and marketing messages? +

 

To stop any notification, please go to My Account’s “NOTIFICATIONS PREFERENCE”. You can change any notification preference according to your choice.

 

  
How to apply for job with Globiness.ca? +

 

Please visit www.globiness.ca/join-our-team there you will find all available openings and apply directly.

 

  
How to check current job openings? +

 

To check current job openings, please visit www.globiness.ca/join-our-team for Join our Team page.

 

  
How to submit Investor inquiry? +

 

We are glad to have you! For investor inquiry, please visit www.globiness.ca/investor  

  
How to review Return Policy? +

 

To review Return Policy, please visit www.globiness.ca/return-policy

 

  
How to review Privacy Policy? +

 

To review Privacy Policy, please visit www.globiness.ca/privacy-policy

 

  
How to review Terms Of Service? +

 

To review Terms Of Service or Terms and Conditions, please visit www.globiness.ca/terms

 

  
How I can know the latest deals and promotions? +

 

After Login, visit Notification Preference www.globiness.ca/notification-preference under My Account. Enable "Sales & Promotions (Promotions, Offers, Marketing, News Letters)" for the latest news, deals, discounts and much more. We will email Newsletter to you once it will available. Alternatively, some of will be displayed on our website.

 

  
How Corporate Sponsorship Plan works? +

 

For Employees:

You love to reward your employee and Globiness.ca has a unique way to honor your talented team. They work hard for the company, it's a way to increase opportunities for leisure and be unique. You will get benefits in many more ways of attracting and retaining talent to enhance productivity as happy employees are more productive.

 

 

For Business Clients:

The key to maintaining strong relationships with clients are rewarded. Every day, they are making a difference in your company and Globiness.ca has the ultimate solution to reward them and spread positive vibes about the company. Will benefits you in many more ways from acquisition to retention and client retention will increase profitability. We have fully diverse subscriptions plan available for your sponsorship. Contact Us and get to know, how we can help you to achieve your corporate goals.

 

 

  
How to be a Gift giver? or How to donate food and grocery ? +

 

You may give a direct gift, donate food, groceries to Charity, Organization, Food Bank, Church, Mosque, Temple, Gurudwara, and similar from www.Globiness.ca, please contact us and get to know, how we can help you to achieve your wish.

Visit: https://www.globiness.ca/page/donate-food-and-grocery-online for further details.

 

  
I am currently active subscription plan member; Can I Order using non-subscription plan? +

 

Yes, you can order from any non-subscription plan, while you are on any active subscription plan membership.

 

For example: DELUXE plan member can order from SOLO and LIQUOR at any time.

  
From which store can I order my items (products or goods)? +

 

For Grocery & Household Supplies, Grocery Wholesale, Organic & Natural, Health & Beauty, Pet Food:

·         Order from any of your desire store located in Mississauga and choose your favorite items.

 

·         Which types of product can be ordered: Grocery & Household Supplies, Grocery Wholesale, Organic & Natural, Health & Beauty, Pet Food.

 

·         Which kinds of product can be ordered: Fresh, Frozen, Refrigerated, Household Chemicals, General (natural temperature).

 

For LIQUOR:

·         Order from LCBO and The Beer Store and, choose your favorite items.

 

·         Which types of product can be ordered: All Alcoholic beverages, including Beer, Cider, Wine, Spirit, Liquors.

 

·         Which kinds of product can be ordered: Refrigerated, General (natural temperature).

 

 

  
Can I cancel my order? +

 

Yes, you can cancel your order from “My Account” section under your profile, look for “ORDER HISTORY”. Where you see list of all orders, and find the order you want to cancel, and from order option select “Cancel”.

 

Please contact Help Centre via happiness@globiness.ca for any cancellation support.  

  
I have a Plus Subscription Plan, which has 2 stores per delivery. So, do I have to order from both stores? +

 

Both stores are included per delivery. However, store selection is optional. You can order from the 1 store and leave other blank or unselected.

 

  
My desire store is not listed in all store list, what I suppose to do “or” how can I add new store? +

 

While ordering click-on “Find Stores” and new popup will open. There is a option for you to select “ADD NEW STORE”. Here you will be asked for desire store’s name and full address.

 

 Tips:

(1) Your desire store must be located in our service area for your Postal Code/City.

(2) Type of products can be ordered from Desire Store: Grocery & Household Supplies, Grocery Wholesale, Organic & Natural, Health & Beauty, Pet Food.

(3) Kind of products can be ordered from Desire Store: Fresh, Frozen, Refrigerated, Household Chemicals, General (natural temperature).

 

  
How can I manage My List (Shopping List)? +

 

Select “My List” from Header Menu. Here, you can create multiple lists according to your needs.

 

You can save your order to My List (Shopping List). Later, you can Re-order.

As well as use Import My List option to import your previously saved list into current order.

 

Tips:

(1)    You can create multiple list to separate season or festival wise.

(2)    You can share you any list with Friends and Family to create Group List.

 

 

  
What is your order cut off time? +

 

You can order 24/7 at www.Globbiness.ca.

Delivery Service hours vary from Postal Code to Postal Code and Delivery Plan to Delivery Plan. However, in general, we are offering same day convenient delivery service, which available 7 days a week in most Metro Areas.

 

You’ll always be able to verify and review the delivery hours for your order on the Delivery Time & Address screen before placing an order.  

 

Liquor delivery plan hours may vary based on State/Federal Liquor Board guideline.

We are closed on all major holidays.

 

We have 2 to 3 hour time slot available based on your Postal Code and Delivery Plan.   

  
Can I edit (modify) delivery Time Slot after I order? +

 

Yes, you can edit your delivery Time Slot from “My Account” section under your profile, look for “ORDER HISTORY”. Where you see list of all orders, and find the order you want to reschedule, and from order option select Re-Schedule. 

 

For Same day delivery order, please contact Help Centre via happiness@globiness.ca for any modification/changes.  

 

For Next day delivery order, there are few things to note here:

1)      Free modification allowed until it reach Free modification cut off time. Free Modification cut off time 8:00 AM

2)      No modification allowed once it reach modification cut off time. Modification cut off time 8:00 AM. Please contact Help Centre via happiness@globiness.ca for any post order modification/changes

 

  
What is substitute? Can I have to fulfill the substitute item? +

 

Substitute is if somehow the main described item is not available in Store, but may available with different Brand, Size, Weight, Type, Kind, Pack, Package, Color, etc.

So, you can specify: What exactly you would like as a substitute instead of the main described item.

 

Tips:

1)      In a Substitute Box: Fully Describe substitute item detail; Name, Brand, Size, Weight, Type, Kind, Pack, Package, etc. you want if main item is not available in store. We will only substitute the item that you described in the Substitute box.

2)      Do not leave Substitute box blank or empty.

 

In certain delivery plan, Substitute is complimentary included

 

 

  
What is Ultra-Substitute or Ultra Substitute ? +

 

Ultra-substitute is complimentary option available for you. If we will not find your item from your desire store, we will try to get your item from other store as we visit multiple stores a day.

  

a.       Ultra-Substitute is an option to get exactly described Item or Substitute Item from other our preferred store.

b.       Please Note: This will only increase probability to get your item fulfilled as we often visit multiple stores in a day. However, it does not provide any warrantee or guarantee of fulfillment as other our proffered store may out-of-stock or do not carry the item. There is no tracking available for Ultra-Substitute.

 

In certain delivery plan, Ultra Substitute is complimentary included for the month

  
Can I edit (modify) my placed order? +

 

Yes, you can edit (Modify) your order from “My Account” section under your profile, look for “ORDER HISTORY”. Where you see list of all orders, and find the order you want to Modify, and from order option select Modify. 

 

For Same day order, please contact Help Centre via happiness@globiness.ca for any modification/changes.  

 

For Next day Order, there are few things to note here:

1)      Free modification allowed until it reach Free modification cut off time. Free Modification cut off time 8:00 AM

2)      No modification allowed once it reach modification cut off time. Modification cut off time 8:00 am.  Please contact Help Centre via happiness@globiness.ca for any post order modification/changes

 

  
How many days in advance can I order? +

 

You can order up to 4 days in advance. Your available Time Slot will be display while placing order.

 

  
Do you price match? +

 

Unfortunately, we do not have price match service at this time. However, Transparent Pricing will provide you option to get your desire store’s current Deals and Promotions.

 

  
How can I order? “Or” How to Order using Globiness.ca? +

 

After you create profile, click-on “Order Now” from Home page. Now, you can select the delivery plan according your life style and needs. Then, you can order your favorite item from your desire store. Favorite Alcoholic beverages from LCBO and The Beer Store.

 

  
How can I save my order to My List (Shopping List)? +

 

You can save you filled order by clicking “Save - My List” on order form.

 

  
Can I purchase add-ons with my liquor plan? +

 

In Liquor plan there are no add-ons available at this time.

 

  
Can I purchase add-ons with (non-subscription) SOLO plan? +

 

Yes, all available add-ons will be displayed on Order Page.

 

  
Can I purchase add-ons with any subscription plan? +

 

Yes, all available add-ons will be displayed on Order Page.

  
Am I able to add more than 5 items with my add-on A01? +

 

Unfortunately, you don’t.  Add-on A01 is designed for 5 items only. 

You can purchase A02 add-on if you require more than 5 items. 

 

  
How can I select add-ons? +

 

Once you select your plan, if add-ons are available in your plan then it will be displayed in Order Page. From there you are able to select your required add-ons.

 

 

  
Can I select different store in add-ons? +

 

Yes, Add-ons are designed to provide you an option to purchase from different desire store in same order.

You can order from different desire store for your order by using an add-on.

 

  
Can I save add-ons order into My List for future re-order? +

 

Yes, you can save it into respected My List according to your choice.

 

  
Can I import My List to selected add-ons? +

 

Yes, you can Import My List into selected add-ons.  

  
Where can I see my order history? +

 

You can see your “Order History” section on “My Account” on home page header menu.

  
Do you charge a markup on my order items? +

 

Our customers are our family and we love to serve without markup (NO MARKUP) on your favorite items from any desire grocery store.

Additionally, eligible customer will get Original Store Receipt upon delivery based on their delivery plan, store selection, and postal code.

 

  
May I schedule future delivery? +

 

 

Yes, you can schedule a delivery for next four (4) days in advance.

 

 

 

  
Can I use Gift Card use in conjunction with Discount code or Coupon code? +

 

Yes, you can use it as gift cards are a form of payment.

 

  
Do you have a Minimum Cart size requirement ? +

 

Nope! We do not require minimum cart size.

However, your desire store may offer additional discount based on cart size or minimum cart requirement. It's on your desire store's sole discretion, to offer such discount or promotion. 

  
Why do I see an ASAP button on TimeSlot? Or what is an ASAP button at Delivery Time? +

 

ASAP button is for as fast as possible delivery. This will increase probability to get delivered faster.

For example, when you are requesting delivery and you get a first timeslot (delivery time) on screen 2:00 PM to 4:00 PM. Now, you are ready to accept this order before 2:00 PM for any reason or you have a little urgency to get this order delivered as fast as possible. In this case you check this ASAP button, all set. Our team will be notified to complete this order ASAP.

 

  
KIND OF PRODUCTS CAN’T BE ORDERED FOR NOW +

 

  • HOT (AS WE ARE UNABLE TO DELIVER IN SAME TEMPERATURE AND FRESHNESS)

  
TYPE OF PRODUCT CAN’T BE ORDERED +

 

  • AGE RESTRICTED (LIKE, TOBACCO, ETC.)
  • PRESCRIPTION DRUGS
  • ILLEGAL PRODUCTS

  
TYPE OF PRODUCTS CAN BE ORDERED +

 

  • GROCERY & HOUSEHOLD SUPPLIES
  • GROCERY WHOLESALE
  • HEALTH & BEAUTY
  • PET FOOD

  
KIND OF PRODUCTS CAN BE ORDERED +

 

  • FRESH
  • FROZEN
  • REFRIGERATED
  • HOUSEHOLD CHEMICALS
  • GENERAL (NATURAL TEMPERATURE)

  
What is the service fee? +

 

The Globiness service fee is a variable percentage-based fee applied to the purchase price of your items. You’ll always be able to verify and review the service fee for your order on the Pay & Pre-Authorize screen before placing an order.  

  
Is service fee, and all other fees taxable? +

 

Yes, according to Ontario and Canadian law its taxable.

 

  
How can I apply discount or coupon code? +

 

While placing order, in “Estimate” section, you will be provided with writable field for Coupon Code and Discount Code. You can enter any one of them at the time of placing an order.

 

TIPS:

While purchasing delivery plan, if your delivery plan has already discounted, then the writable field will be disappeared, as maximum 1 kind of discount code or coupon code will apply.

 

  
Where can I see my invoice/ receipt? +

 

You can see from “Invoice – Receipt” section on “My Account” on home page header menu.

Its divided into Order and Gift Card.

 

  
What is the payment currency for website? +

 

All displayed price is in Canadian Dollar (CAD) currency.

 

  
What are the available payment methods? +

 

We are currently accepting online Credit Card payment by Visa, MasterCard, and American Express. 

 

  
How secure is my payment transaction? +

 

We are very conscious about security and keeping customers’ information and data secure. Our payment transaction is secured by Stripe Secured method, which is certified PCI DSS compliant. Additionally, we have integrated GoDaddy Verified & Secured Web Server.

 

  
Do you accept coupons, discount and price match? +

 

We have our own coupons and discount. At this time, we will not able to accept manufacture or store coupons, discount or price match for your desire store purchase. However, we will have our own tempting sales and promotions. Enable "Sales & Promotions (Promotions, Offers, Marketing, News Letters)" for the latest news, deals, discounts and much more. We will email Newsletter to you once it will available. Alternatively, some of will be displayed on our website.

 

  
What is Mystery Discount? +

 

This is a surprise discount you will get at checkout screen. Its auto generated by our system. GOOD LUCK!

  
Do you charge surge or busy pricing? +

 

No surge or No busy pricing!

 

Pricing is the same every time you use our website. We are committed to getting you the groceries you want, when you want them, regardless of how busy we are! 

 

  
Could you explain about No Contract, Cancel Anytime? +

 

Sure! If somehow you would like to cancel your subscription plan at any time you can do it. Rest assured no string attached, no long term commitment. The remaining amount will be issued to you via Globiness Gift Card.

  
What is after Delivery Final Receipt? +

 

On Post Delivery Receipt (Final Receipt): the final order amount will be adjusted. It will reflect actual items (goods) amount, gift card amount, discount, service fees, all provincial and federal taxes, any kinds of deposit required by any law, all fees and charges.

  
Why I see bag fees, plastic bag fees or recycling fees on my receipt? +

 

In your store receipt or Globiness receipt you may see bag fees, plastic bag fees, recycling fees, etc.

Those are coming either from your desire store or local/federal government imposed fees.

  
How can I add Tips for my delivery person? +

 

Tips and Gratuities: While ordering at Pay and Preauthorised (checkout) page, you get the option to modify Tips amonut for the delivery person.

By Default Tips amonut are selected with a $ x.xx (Like, $5.00).

You can edit this Tips by drop-down.

You may choose to select $ 0.00 for no Tips.

 

  
Do we deliver in your area? “Or” Do you deliver in my area? +

 

We are offering our service to certain areas of Greater Toronto Areas of Ontario. Though, we are thriving to expand.

 

To learn more about our delivery availability for your area please visit www.globiness.ca/enter-location.

 

If we are not delivering in your area yet, then please subscribe us. We will notify you once we are there.

  
What if I missed my delivery? “Or” I am not available to receive my delivery? +

 

You will be getting Missed Delivery Fees and Re-stoke fees, additionally your desire store’s and ultra-substitute store’s non-refundable items (goods) charges.  You may get charged any additional fees time to time basis.

 

- Missed Delivery Fees start from $ 9.99

 

- Re-stoke fees start from $ 25.00

 

  
What is your delivery hours? Or When do you deliver? +

 

Delivery Service hours vary from Postal Code to Postal Code and Delivery Plan to Delivery Plan.

 

However, in general, we are offering same day convenient delivery service, which available 7 days a week in most Metro Areas.

You’ll always be able to verify and review the delivery hours for your order on the Delivery Time & Address screen before placing an order.  

Liquor delivery plan hours may vary based on State/Federal Liquor Board guideline.

We are closed on all major holidays.

 

We have 2 to 3 hour time slot available based on your Postal Code and Delivery Plan.  

 

  
Where do you deliver? +

 

We deliver at Residential address and Business address both.

 

To learn more about our delivery availability for your area please visit www.globiness.ca/enter-location.

 

If we are not delivering in your area yet, then please subscribe us. We will notify you once we are there.

  
Do you deliver order in different address from My Profile’s delivery address or billing address? +

 

We do deliver to different address. Here, you can add any address within our delivery area.

 

Tips:

For Gift Order, specify Person’s First Name and Last Name while you place an order.

 

 

  
Do I need to stay home for receive the order? +

 

Yes, order will be given to the authorized person. However, you can give the authority to one of your family member behalf of you. The order can’t be left unattended at your door.

 

  
What is your delivery window? +

 

We have 2 to 3 hours’ convenient delivery window (Time-Slot) available based on your Postal Code and Delivery Plan.

 

  
Who will be picking and packing my order? +

 

Our professional member carefully picks and pack your order. We are conscious about quality; we bring you best quality products. Moreover, in the item full description you can tell us what exactly you need, for example, yellow banana or green banana. Lastly, we pack similar items separately to maintain their quality and originality; for example, edible food will be separated from chemical items.

 

  
Do you deliver at Residential, Business or Office Address ? +

 

Yes, we do deliver at Residential (House, Home, Apartment, etc.), Business and Office Address. 

 

Liquor, Alcohol and Beer delivery are availble at Residential address and Hotel Room only due to AGCO regulation. 

 

  
How can I return my product? “Or” Do you accept returns for favorite items of Desire Store? +

 

Once you choose your desire grocery store for your favorite items that will limit our ability for return, or refund, or exchange. We are working hard to bring favorite items from your desire store. However, we will not able to accept return, or refund, or exchange for the products of your desire store.

 

However, your desire store will may accept Globiness.ca receipt (or Original store receipt, if available and applicable) for return, or refund, or exchange, we shall not guarantee or warranty on it, it is desire store’s sole discretion. Please visit store to process further.

 

 

Tips: please review our Return Policy for further details.

 

  
How to return or exchange gift card, delivery plan and corporate sponsorship plan? +

 

All of our gift cards, delivery plans and corporate sponsorship plans are non-refundable.

 

Tips:

In certain scenarios we may offer return and exchange. Its case to case basis. Return process may take few days based on your financial institution. We may issue Globiness Gift Card for refund.

 

  
How to get further details about Return/Exchange? +

 

For more details, please review our Return Policy. Please visit www.globiness.ca/return-policy 

 

  
What if I receive the damage item? +

 

We recommended you check your full order while taking delivery from Driver. 

While receiving if something wrong with your order inform the deliver. Driver will advise you the best possible solution or email us happiness@globiness.ca for further information.

 

However, in most cases please visit your desire store to process further.

 

  
How does Globiness work? +

 

·         Browse www.Globiness.ca  and login. If you are new customer, then please create an account.

 

·         Afterwards, you need to select the delivery plan that fits your lifestyle.

 

·         Next, order your favorite items from your desire store located in Mississauga.

 

·         Then, select your convenient time and provide your delivery address.

 

·         Lastly, fill your payment card information and pre-authorize the estimate amount of your order. You will get order confirmation.

 

·         From there we pick, pack and deliver. At your doorstep, desire store’s original receipt will handover to you. Final charges will be deducted from your Payment Card and you will get Globiness receipt via email.

  
What is desire store and favorite items? +

 

You can tell us your favorite items from any of your desire grocery stores, whether it is a big chain store, neighborhood store, ethnic store, or international grocery store, which is located anywhere in Mississauga City. We love to bring the favorite items for you.  

 

  
What is included in delivery plans? +

 

These plans include various features for delivery service. Any product price is not included in any of plans, which will be billed separately on each order. Except, first delivery plan purchase.

 

  
Do I have to take subscription plan for delivery? +

 

No, it’s optional. There are variety of delivery plans that fits your lifestyle including non-subscription plans like SOLO and LIQUOR as well subscription plans like BUDGET, STANDARD, DELUXE, BUDGET Plus, STANDARD Plus, DELUXE Plus.  

 

  
Which delivery plans are eligible for add-ons? +

 

Currently, LIQUOR is ineligible for Add-ons, rest of all plans are eligible for Add-ons.

 

However, please check plan details for latest information. 

  
Can I cancel or switch my current plan? +

 

Yes, to cancel your current plan from “My Account” section under your profile, look for “DELIVERY PLAN HISTORY”.  Select “Request Cancel / Refund”.

 

Secondly, to switch your current plan from “Delivery Plan” tab of header menu, go to Subscription Plan section. Select “SWITCH” button on any of plan you would like to switch. 

 

  
Do I need to renew my plan each month? +

 

Not manually. However, the plan will be auto renewed each month.

 

Tips: If you want to cancel auto renew go to your MY ACCOUNT à DELIVERY PLAN HISTORY. Here, select “Cancel Auto Renew”.

 

  
How can I cancel Auto Renew on my subscription plan? +

 

To cancel auto renew go to your MY ACCOUNT à DELIVERY PLAN HISTORY. Here, select “Cancel Auto Renew”.

 

  
Does this Add-ons are auto renewed? +

 

No, its pay per use basis. So, when you need it, each time you can select a add-ons as per your requirement.

  
How do you calculate the subscription plan cycle “or” What is my subscription plan cycle? +

 

For monthly customer: Plan cycle will end, once customer complete a month from the subscription plan start date (purchase date).

 

For example: Plan started on 5 April 2018, then Plan cycle End on 4 May 2018.

 

  
How long I can use my add-ons after I purchase? +

 

Add-ons are available in Order Form, it cannot be purchased separately. So, when you need it, each time you can select a add-ons as per your requirement.

  
Can I share my delivery plan with my family and friends? +

 

Unfortunately, there are no direct access to your profile or plan for privacy reason. However, you can create MY LIST and Invite to share the list with your family and friends.  

 

Tips: you can create multiple MY LIST as per your requirements.

 

  
How come I know, how many deliveries left in my subscription plan? +

 

To see details, please go to your My Account à DELIVERY PLAN HISTORY. Here, you will see “Number of Delivery Left” and “Number of Delivery Used” details.

 

  
What if I run out from my subscription plan’s deliveries and I need more delivery? +

 

Here, there are two options:

1) Purchase non-subscription plan for your need. 

 

2) Go to “Order Now” à select your current plan à  fill order form à in Estimate total, you will be charged with your plan’s single use fees. This fee is varying from delivery plan to delivery plan.

  
Can I purchase subscription plan and liquor plan together? +

 

Yes, you can purchase it together.  Here, you need to give 2 orders separately. 

 

  
Can I purchase non-subscription plan and liquor plan together? +

 

Yes, you can purchase it together. Here, you need to give 2 orders separately.

 

  
Can I carry forward unused portion of my delivery plan, Add-ons or provided Stores? +

 

All delivery plans, Add-ons and provided Stores are not to carry forward basis.

 

  
Can I use my previously bought add-ons? +

 

Add-ons are pay per use and cannot be carry forwarded. So, you need to purchase add-ons each time while placing Order.

  
How to renew my subscription plan? +

 

Our all subscription plans are auto renewed basis. You will be charged monthly and it will be auto renewed each month, an amount will charge to you via the selected payment method.

 

  
May I able to change (switch) my subscription plan, and when? +

 

Yes, you can change your subscription plan at any time; remaining deliveries will be adjusted after you change it. The adjustment will be shown at Estimated Total page. You may get additional charge based on situation.

Please contact us at happiness@globiness.ca for case specific charges.

 

  
Where can I see my gift card information? +

 

You can see your gift card information at “My Gift Card” tab from “My Account” on home page header menu.

 

  
What is the validity of my gift card? +

 

In general gift card is treated as CASH, which do not expire. Except, specific gift card issue for specific purpose or promotion may have expiry date. To review, visit My Account à Gift Card section.

 

  
How I can use my gift card? +

 

On the pre-authorized page, you will be asked for Gift Card, then click on apply. Applied amount will display on the page.

 

  
Can I buy a gift card for someone else? +

 

Yes, when purchasing a gift card select “For someone else” option. Once you get purchase confirmation, you can forward the gift card email to any recipients whom you like to send the Gift card or simply share the Gift Card Code.

 

  
How can I reset my password “or” What if I forgot my password? +

 

Forgot your password link is provided on Login Page.

 

Alternately, please visit direct link: www.globiness.ca/forgot-password

 

  
How can I change my profile, password and email address? +

 

You can edit your profile details including your Name, Profile Photo, Contact Number, and Password from My Account à Profile section.

 

To change your email address, please write us at happiness@globiness.ca for further details.

 

  
How can I activate my profile? +

 

Once you create an account, the verification link will be sent via email to your provided email address.  On screen you have option to edit your email address in case you had typo or mistake.

 

Go to your email Inbox folder (Also check your Spam/Junk folder) and click the provided verification link. After you click, browser will open and display message about your account is activated.

 

 

If you encounter any issue with activating your profile, email us at happiness@globiness.ca

 

  
Where can I see my profile? +

 

You can see your “Profile” section on “My Account” on Home page header menu.

  
Where can I add/update my delivery address? +

 

You can see your Delivery Address on “My Account” on home page header menu.

  
Can I add/update more than one address in my profile? +

 

Yes, you can “ADD NEW ADDRESS” from “Delivery Address” section of “My Account”

  
Where can I add/update my payment information? +

 

You can add/update your Payment Method on “My Account” on home page header menu.

 

  
Can I add new credit card for payment method? +

 

Yes, You can add new Credit Card in your Payment Method on “My Account” on home page header menu. 

  
How can I change my notification preference? +

 

You can change your notification preference at “Notification Preference” tab from “My Account” on home page header menu.

 

  
How can I use corporate sponsorship program? +

 

You can add or update your corporate sponsorship program CODE or ID at “Corporate Sponsorship Plan Program” section from “My Account” on home page header menu.

 

To get this program Code or ID, contact your immediate Manager or Human Resource department.

  
How can I disable my profile? +

 

You can disable your profile from “Profile” section of “My Account” on home page header menu.

 

Tips:

If you're disable your account, make sure that you still have access to the email address you use to login into Globiness website. That way, you can easily re-activate your account by logging back in.

  
How to contact Globiness.ca help center? +

 

By filling a 'Contact Us' form or email to happiness@globiness.ca

 

Our Corporate Mailing Address:

Globiness Inc.

1000 Central Parkway West, Unit: M008, 

Mississauga, Ontario, Canada - L5C 0A6 

 

  
What is Cake Day ? +

 

Globiness Cake Day is the yearly anniversary of when you signed up on Globiness. It is typically represented by a little cake icon which appears next to your image icon in My Account.