HELP CENTER & FAQS

CATEGORY
FAQ
  
How Globiness meet customer’s needs? +

 

We believe in this era customer prefer the convenience at the top. They wanted grocery to be delivered to them. Apart from our product categories, they would also love to get their favorite items from any desire grocery stores. They prefer 24 x 7 convenient order timing. Awaited for easy and all store included delivery to their doorstep. Our solution is meeting 21 centuries demand and way of living.

 

  
How can I stop the promotional and marketing messages? +

 

To stop any notification, please go to My Account’s “NOTIFICATIONS PREFERENCE”. You can change any notification preference according to your choice.

 

  
How to apply for job with Globiness.ca? +

 

Please visit www.globiness.ca/join-our-team there you will find all available openings and apply directly.

 

  
How to check current job openings? +

 

To check current job openings, please visit www.globiness.ca/join-our-team for Join our Team page.

 

  
How to submit Investor inquiry? +

 

We are glad to have you! For investor inquiry, please visit www.globiness.ca/investor  

  
How to review Return Policy? +

 

To review Return Policy, please visit www.globiness.ca/return-policy

 

  
How to review Privacy Policy? +

 

To review Privacy Policy, please visit www.globiness.ca/privacy-policy

 

  
How to review Terms Of Service? +

 

To review Terms Of Service or Terms and Conditions, please visit www.globiness.ca/terms

 

  
How I can know the latest deals and promotions? +

 

After Login, visit Notification Preference www.globiness.ca/notification-preference under My Account. Enable "Sales & Promotions (Promotions, Offers, Marketing, News Letters)" for the latest news, deals, discounts and much more. We will email Newsletter to you once it will available. Alternatively, some of will be displayed on our website.

 

  
How Corporate Sponsorship Plan works? +

 

For Employees:

You love to reward your employee and Globiness.ca has a unique way to honor your talented team. They work hard for the company, it's a way to increase opportunities for leisure and be unique. You will get benefits in many more ways of attracting and retaining talent to enhance productivity as happy employees are more productive.

 

 

For Business Clients:

The key to maintaining strong relationships with clients are rewarded. Every day, they are making a difference in your company and Globiness.ca has the ultimate solution to reward them and spread positive vibes about the company. Will benefits you in many more ways from acquisition to retention and client retention will increase profitability. We have fully diverse subscriptions plan available for your sponsorship. Contact Us and get to know, how we can help you to achieve your corporate goals.

 

 

  
How to be a Gift giver? or How to donate food and grocery ? +

 

You may give a direct gift, donate food, groceries to Charity, Organization, Food Bank, Church, Mosque, Temple, Gurudwara, and similar from www.Globiness.ca, please contact us and get to know, how we can help you to achieve your wish.

Visit: https://www.globiness.ca/page/donate-food-and-grocery-online for further details.

 

  
From which store can I order my items (products or goods)? +

 

For Grocery & Household Supplies, Grocery Wholesale, Organic & Natural, Health & Beauty, Pet Food:

·         Order from any of your desire store located in Mississauga and choose your favorite items.

 

·         Which types of product can be ordered: Grocery & Household Supplies, Grocery Wholesale, Organic & Natural, Health & Beauty, Pet Food.

 

·         Which kinds of product can be ordered: Fresh, Frozen, Refrigerated, Household Chemicals, General (natural temperature).

 

For LIQUOR:

·         Order from LCBO and The Beer Store and, choose your favorite items.

 

·         Which types of product can be ordered: All Alcoholic beverages, including Beer, Cider, Wine, Spirit, Liquors.

 

·         Which kinds of product can be ordered: Refrigerated, General (natural temperature).

 

 

  
Can I cancel my order? +

 

Post Order Modification

Available at My Account's Order History

  • Right side of your order number there will be 3 dots click on it.
  • The Cancel button will be shown to most customers. From there you will be able to Cancel your order and once you are done, verify the updated order details in My Account's Order History.
  • If Cancel button is not showing, it means the Picking Task has been completed or In-Progress, at this point no further modification is allowed for the order. 
  • New order status "Confirmed (Picking started)" means Picking Task is in-progress or has been completed by the store.

  • Store/Globiness will not be able to Cancel your order over the phone.
  • Almost all stores have changed their Hours of Operation due to COVID-19 and staff shortage.

 

Please contact Help Centre via happiness@globiness.ca for any cancellation support. Cancellation Fees, Restoke Fees and Non-retunable items Cart Amount will apply.

  
What is your order cut off time? +

 

You can place Delivery or Curbside /Pickup order 24/7 at www.Globbiness.ca 

Delivery and Curbside /Pickup Service hours vary from Postal Code to Postal Code and Store to Store. However, in general, we are offering same day convenient delivery and curbside /pickup service, which available 7 days a week in most Metro Areas.

 

You’ll always be able to verify and review the delivery time slots and curbside /pickup time slots before placing an order.  

 

Liquor delivery hours may vary based on State/Federal Liquor Board guideline.

May be closed on all major holidays.

 

We have 2 to 3 hour time slot available based on your Postal Code and Store.

  
Can I edit (modify) delivery Time Slot after I order or reschedule order? +

 

Post Order Modification

Available at My Account's Order History

  • Right side of your order number there will be 3 dots click on it.
  • The Re-Schedule button will be shown to most customers. From there you will be able to reschedule your order and once you are done, verify the updated order details in My Account's Order History.
  • If Re-Schedule button is not showing, it means the Picking Task has been completed or In-Progress, at this point no further reschedule is allowed for the order. 
  • New order status "Confirmed (Picking started)" means Picking Task is in-progress or has been already completed by the store.

  • Store/Globiness may not be able to rechedule your order over the phone.
  • Almost all stores have changed their Hours of Operation due to COVID-19 and staff shortage.

 

 

  
What is substitute? Can I have to fulfill the substitute item? +

 

Now Customer can select upto 4 Substitute options per item and add Special Notes for per item.

So if main item is not available, store staff will put substitute item in the order. If you do not want substitute you may mark item DO NOT SUBSTITUTE. With COVID-19, sometimes it's hard for store staff to call you for any clarification.

 

 

  
Can I edit (modify) my placed order? +

 

Post Order Modification

Available at My Account's Order History

  • Right side of your order number there will be 3 dots click on it.
  • The Modify button will be shown to most customers. From there you will be able to modify your order and once you are done, verify the updated order details in My Account's Order History.
  • If Modify button is not showing, it means the Picking Task has been completed or In-Progress, at this point no further modification is allowed for the order. 
  • New order status "Confirmed (Picking started)" means Picking Task is in-progress or has been completed by the store.

  • Store/Globiness will not be able to modify your order over the phone.
  • Almost all stores have changed their Hours of Operation due to COVID-19 and staff shortage

  
How many days in advance can I order? +

 

You can order up to 4 days in advance. Your available Time Slot will be display while placing order.

 

  
Do you price match? +

 

Unfortunately, we do not have price match service at this time. However, Transparent Pricing will provide you option to get your desire store’s current Deals and Promotions.

 

  
How can I order? “Or” How to Order using Globiness.ca? +

 

How To Order your Grocery Delivery

After you create profile, click-on “Order Now” from Home page. Now, you can select the delivery option according your life style and needs. Then, you can order your favorite item from your desire store. 

 

  • You: Place an Order 

  • Store Staff: Pick, Pack and Bill your Order

  • Globiness Driver: Deliver your Order

  • New Curbside /Pickup: Customer Visit the Store and do Curbside /Pickup 

 

Use Substitute option

Now Customer can select upto 4 Substitutes per item and add Special Notes for each item.

So if main item is not available, store staff will put substitute item in the order. If you do not want substitute you may mark item DO NOT SUBSTITUTE. With COVID-19, sometimes it's hard for store staff to call you for any clarification.

 

Preferred Groups 

Now, customers can create a preferred group and define the maximum item limit. For Example, Need 4 vegetables so will enter “Total Items to Order from this Preferred Group: 4” and here system will provide 8 options with individual item’s quantity to choose for the group. It works in a sequence of most preferred to least preferred items. Store staff will look first 4 items from the list, if the 2nd number of the item is not found then the store staff will check the 5th number item and so on. In the end, customers will get a maximum of 4 items from this group with Delivery or Curbside /Pickup. Customers will get charged for 4 items only as per your preference selected and rest items store staff ignores.
This will make your shopping easier and peace of mind as you planned.

 

Payment

We accept major credit cards and we do not accept CASH. When you place an order, Globiness pre-authorize your card as estimated online. Once picking task has been completed by store staff, store amount along with Globiness service fees will be pre-authorized or added in receipt. At the time of delivery or curbside /pickup either Globiness Driver or the Store Staff will provide you Original Store receipt and we bill you final amount, it will be deducted from your primary payment method. A receipt will be available at My Account's Receipt section. You may update payment information from your My Account section.

 

Post Order Modification

Available at My Account's Order History

  • Right side of your order number there will be 3 dots click on it.
  • The Modify button will be shown to most customers. From there you will be able to modify your order and once you are done, verify the updated order details in My Account's Order History.
  • If Modify button is not showing, it means the Picking Task has been completed or In-Progress, at this point no further modification is allowed for the order. 
  • New order status "Confirmed (Picking started)" means Picking Task is in-progress or has been completed by the store.

  • Store/Globiness will not be able to modify your order over the phone.
  • Almost all stores have changed their Hours of Operation due to COVID-19 and staff shortage.

 

Easy Re-Order (Coming Soon)

You don't need to type Order again, system reproduce any past order into a new order. Will be available at My Account's Order History

 

  • Right side of your order number there will be 3 dots click on it.
  • Re-Order button will be shown after the order has been delivered.
  • From there you will be able to re-order your past order into a new order. You can change to store, and modify items according to your current needs. 

  
Where can I see my order history? +

 

You can see your “Order History” section on “My Account” on home page header menu.

  
Do you charge a markup on my order items? +

 

Our customers are our family and we love to serve without markup (NO MARKUP) on your favorite items from any desire grocery store.

Additionally, eligible customer will get Original Store Receipt upon delivery based on their delivery plan, store selection, and postal code.

 

  
May I schedule future delivery? +

 

 

Yes, you can schedule a delivery for next four (4) days in advance.

 

 

 

  
Can I use Gift Card use in conjunction with Discount code or Coupon code? +

 

Yes, you can use it as gift cards are a form of payment.

 

  
Do you have a Minimum Cart size requirement ? +

 

Nope! We do not require minimum cart size.

However, your desire store may offer additional discount based on cart size or minimum cart requirement. It's on your desire store's sole discretion, to offer such discount or promotion. 

  
Why do I see an ASAP button on TimeSlot? Or what is an ASAP button at Delivery Time? +

 

ASAP button is for as fast as possible delivery. This will increase probability to get delivered faster.

For example, when you are requesting delivery and you get a first timeslot (delivery time) on screen 2:00 PM to 4:00 PM. Now, you are ready to accept this order before 2:00 PM for any reason or you have a little urgency to get this order delivered as fast as possible. In this case you check this ASAP button, all set. Our team will be notified to complete this order ASAP.

 

  
KIND OF PRODUCTS CAN’T BE ORDERED FOR NOW +

 

  • HOT (AS WE ARE UNABLE TO DELIVER IN SAME TEMPERATURE AND FRESHNESS)

  
TYPE OF PRODUCT CAN’T BE ORDERED +

 

  • AGE RESTRICTED (LIKE, TOBACCO, ETC.)
  • PRESCRIPTION DRUGS
  • ILLEGAL PRODUCTS

  
TYPE OF PRODUCTS CAN BE ORDERED +

 

  • GROCERY & HOUSEHOLD SUPPLIES
  • GROCERY WHOLESALE
  • HEALTH & BEAUTY
  • PET FOOD

  
KIND OF PRODUCTS CAN BE ORDERED +

 

  • FRESH
  • FROZEN
  • REFRIGERATED
  • HOUSEHOLD CHEMICALS
  • GENERAL (NATURAL TEMPERATURE)

  
How to Easy ReOrder / Re-order / order +

 

Easy Re-Order (Coming Soon)

You don't need to type Order again, system reproduce any past order into a new order. Will be available at My Account's Order History

 

  • Right side of your order number there will be 3 dots click on it.
  • Re-Order button will be shown after the order has been delivered.
  • From there you will be able to re-order your past order into a new order. You can change to store, and modify items according to your current needs. 

  
What is Preferred Groups option and how it works? +

Customer Question: I need 4 items, but I am not sure that store has it all and, in the substitute option, sometimes I am getting my least preferred items.

Good News! Globiness Solution: That is the most common problem faced by customers, we have created a preferred group to make it simple.

 

Now, customers can create a preferred group and define the maximum item limit. For Example, Need 4 vegetables so will enter “Total Items to Order from this Preferred Group: 4” and here system will provide 8 options with individual item’s quantity to choose for the group. It works in a sequence of most preferred to least preferred items. Store staff will look first 4 items from the list, if the 2nd number of the item is not found then the store staff will check the 5th number item and so on. In the end, customers will get a maximum of 4 items from this group with Delivery or Curbside /Pickup. Customers will get charged for 4 items only as per your preference selected and rest items store staff ignores.
This will make your shopping easier and peace of mind as you planned.

  
What is Curbside /Pickup Order OTP (One time password /pin)? +

 

OTP  (One time password /pin) is verification mechanism for your store and they ask the OTP when you visit the store for curbside /pickup. Without sharing this OTP your store may not able to process the order further. This OTP is secret code send out with order confirmation email and also available in My Account --> Order History section.

 

 

  
What is the service fee? +

 

The Globiness service fee is a variable percentage-based fee applied to the purchase price of your items. You’ll always be able to verify and review the service fee for your order on the Pay & Pre-Authorize screen before placing an order.  

  
Is service fee, and all other fees taxable? +

 

Yes, according to Ontario and Canadian law its taxable.

 

  
How can I apply discount or coupon code? +

 

While placing order, in “Estimate” section, you will be provided with writable field for Coupon Code and Discount Code. You can enter any one of them at the time of placing an order.

 

TIPS:

While purchasing delivery plan, if your delivery plan has already discounted, then the writable field will be disappeared, as maximum 1 kind of discount code or coupon code will apply.

 

  
Where can I see my invoice/ receipt? +

 

You can see from “Invoice – Receipt” section on “My Account” on home page header menu.

Its divided into Order and Gift Card.

 

  
What is the payment currency for website? +

 

All displayed price is in Canadian Dollar (CAD) currency.

 

  
What are the available payment methods? +

 

We are currently accepting online Credit Card payment by Visa, MasterCard, and American Express. 

 

  
How secure is my payment transaction? +

 

We are very conscious about security and keeping customers’ information and data secure. Our payment transaction is secured by Stripe Secured method, which is certified PCI DSS compliant. Additionally, we have integrated GoDaddy Verified & Secured Web Server.

 

  
Do you accept coupons, discount and price match? +

 

We have our own coupons and discount. At this time, we will not able to accept manufacture or store coupons, discount or price match for your desire store purchase. However, we will have our own tempting sales and promotions. Enable "Sales & Promotions (Promotions, Offers, Marketing, News Letters)" for the latest news, deals, discounts and much more. We will email Newsletter to you once it will available. Alternatively, some of will be displayed on our website.

 

  
What is Mystery Discount? +

 

This is a surprise discount you will get at checkout screen. Its auto generated by our system. GOOD LUCK!

  
Do you charge surge or busy pricing? +

 

No surge or No busy pricing!

 

Pricing is the same every time you use our website. We are committed to getting you the groceries you want, when you want them, regardless of how busy we are! 

 

  
Could you explain about No Contract, Cancel Anytime? +

 

Sure! If somehow you would like to cancel your subscription plan at any time you can do it. Rest assured no string attached, no long term commitment. The remaining amount will be issued to you via Globiness Gift Card.

  
What is after Delivery Final Receipt? +

 

On Post Delivery Receipt (Final Receipt): the final order amount will be adjusted. It will reflect actual items (goods) amount, gift card amount, discount, service fees, all provincial and federal taxes, any kinds of deposit required by any law, all fees and charges.

  
Why I see bag fees, plastic bag fees or recycling fees on my receipt? +

 

In your store receipt or Globiness receipt you may see bag fees, plastic bag fees, recycling fees, etc.

Those are coming either from your desire store or local/federal government imposed fees.

  
How can I add Tips for my delivery person? +

 

Tips and Gratuities: While ordering at Pay and Preauthorised (checkout) page, you get the option to modify Tips amonut for the delivery person.

By Default Tips amonut are selected with a $ x.xx (Like, $5.00).

You can edit this Tips by drop-down.

You may choose to select $ 0.00 for no Tips.

 

  
What is store's Pricing Policy? Why am I seeing Range price on items? +

 

Each store has seperate pricing policy. Here is the example from one of the store (example taken from Royal India Grocers, Mississauga on 17 AUG 2020, current policy may be different):

Online store item prices are estimates only.  Original Store Receipt will be provided with a delivery or curbside /pickup handover. Store’s actual item price may be higher or lower. Including any item price, deal prices, promotion prices, manufacturer discounted prices, deposits, taxes, etc. and also applies to single priced items or range priced items. Rest assured, Globiness will not add any individual item price markup (This Price Markups are about 20% to 30% in each item. This is your savings with us, as we don’t follow this hidden pricing markup practice as compared our competitors). You will pay the same store price as you visit store physical location and pay it by yourself, you may get additional online orders only promotions, which will provide extra savings for ordering online with Globiness. You will get either the original store receipt or Globiness’ online receipt with individual item price breakdown with your delivery or curbside /pickup, based on the individual store's policy.

  
Do we deliver in your area? “Or” Do you deliver in my area? +

 

We are offering our service to certain areas of Greater Toronto Areas of Ontario. Though, we are thriving to expand.

 

To learn more about our delivery availability for your area please visit www.globiness.ca/enter-location.

 

If we are not delivering in your area yet, then please subscribe us. We will notify you once we are there.

  
What if I missed my delivery? “Or” I am not available to receive my delivery or curbside /pickup order? +

 

You will be getting Missed Delivery Fees and Re-stoke fees, additionally your desire store’s and ultra-substitute store’s non-refundable items (goods) charges.  You may get charged any additional fees time to time basis.

 

- Missed Delivery Fees start from $ 9.99

 

- Re-stoke fees start from $ 25.00

 

  
What is your delivery hours? Or When do you deliver? +

 

Delivery Service hours vary from Postal Code to Postal Code and Delivery Plan to Delivery Plan.

 

However, in general, we are offering same day convenient delivery service, which available 7 days a week in most Metro Areas.

You’ll always be able to verify and review the delivery hours for your order on the Delivery Time & Address screen before placing an order.  

Liquor delivery plan hours may vary based on State/Federal Liquor Board guideline.

We are closed on all major holidays.

 

We have 2 to 3 hour time slot available based on your Postal Code and Delivery Plan.  

 

  
Where do you deliver? +

 

We deliver at Residential address and Business address both.

 

To learn more about our delivery availability for your area please visit www.globiness.ca/enter-location.

 

We have started offering Curbside /Pickup in certain area with select stores, Order Now! 

If we are not delivering in your area yet, then please subscribe us. We will notify you once we are there.

  
Do you deliver order in different address from My Profile’s delivery address or billing address? +

 

We do deliver to different address. Here, you can add any address within our delivery area.

 

Tips:

For Gift Order, specify Person’s First Name and Last Name while you place an order.

 

 

  
Do I need to stay home for receive the order? or How I can place Unattended Delivery? +

 

Yes, order will be given to the authorized person. However, you can give the authority to one of your family member behalf of you.

The order can’t be left unattended at your door, unless you mentioned in the Delivery Notes in Driver section. In this case, the customer understands its risk and bear all the losses in case of anything that potentially happens to the order or order items. 

 

  
What is your delivery window? +

 

We have 2 to 3 hours’ convenient delivery window (Time-Slot) available based on your Postal Code and Delivery Plan.

 

  
Who will be picking and packing my order? +

 

Our professional member carefully picks and pack your order. We are conscious about quality; we bring you best quality products. Moreover, in the item full description you can tell us what exactly you need, for example, yellow banana or green banana. Lastly, we pack similar items separately to maintain their quality and originality; for example, edible food will be separated from chemical items.

 

  
Do you deliver at Residential, Business or Office Address ? +

 

Yes, we do deliver at Residential (House, Home, Apartment, etc.), Business and Office Address. 

 

Liquor, Alcohol and Beer delivery are availble at Residential address and Hotel Room only due to AGCO regulation. 

 

  
How Curbside /Pickup handover works ? +

 

Pickup your order according to you selected (assigned) timeslot, if you are running late then please inform store staff asap.

If your Store is offering (In-Store) Pickup: Please visit store’s Cashier desk and inform about Globiness Online Order Pickup as a customer. Provide your name, Order Number and OTP (One Time Password/Pin) to process further. After OTP is validated, store staff will handover all of your items.

If store is offering Curbside option: When you reach curbside or curbside pickup designated area of the store, you can try calling store from your Car. Provide your name, Order Number, OTP (One Time Password/Pin) and Car details like, plate number, make & color to process further. After OTP is validated, store staff will handover or place all of your items into your car.

 

Please verify your order items before leaving store location and relieving store staff.

  
Do you have Live Driver Tracking with Delivery order? +

 

Yes, we have added live driver tracking link, system will send you SMS/Email when the driver is on-route with your order, you can track their live location from the tracking link. Please note, driver may have multiple orders with them. 

  
How can I return my product? “Or” Do you accept returns for favorite items of Desire Store? +

 

Globiness is a separate grocery delivery company from your desired store. Your store employees pick, pack and bill your order items. Globiness drivers will take packed bags and deliver them to your location. Curbside /Pickup order handover completed between store staff and customer, in this case store staff may do quick exchange, whenever possible with available instock items. Stores mostly do not have the same size and same brand product available, to help customers and fill their cart, they mostly go little above and beyond. In general with online purchases using Globiness customers are getting original store receipt, and the original store receipt does not add any item price markup. All items are the same price with current in-store deals and discounts as like when you visit and bill it by yourself. This original receipt will give you the in-store return/exchange/refund benefits, regardless of your desired store. Please contact your local store for further help with your order. Each store has their own return policy, we always encourage our customers to check their desired store's return policy.

 

Let us know if you have any questions or concerns, we are happy to help! 

 

Tips: please review our Return Policy for further details.

 

  
How to return or exchange gift card, delivery plan and corporate sponsorship plan? +

 

All of our gift cards, delivery plans and corporate sponsorship plans are non-refundable.

 

Tips:

In certain scenarios we may offer return and exchange. Its case to case basis. Return process may take few days based on your financial institution. We may issue Globiness Gift Card for refund.

 

  
How to get further details about Return/Exchange? +

 

For more details, please review our Return Policy. Please visit www.globiness.ca/return-policy 

 

  
What if I receive the damage item? +

 

We recommended you check your full order while taking delivery order from Driver and Curbside /Pickup order from store staff. 

While receiving if something wrong with your order inform the deliver and driver will take picture of the item and send to Globiness. Driver will not able to collect return item. Please email us picture and details for the best possible solution at happiness@globiness.ca for further information.

 

However, in most cases please visit your desire store to process further.
Review Globiness Return Policy: https://www.globiness.ca/return-policy

 

  
How does Globiness work? +

 

How To Order your Grocery Delivery (Short Video)

 

·         Browse www.Globiness.ca  use as Guest or login. If you are new customer, then please create an account.

 

·         Order Now page will provide available stores based on your postal codes and available delivery or curbside /pickup timeslots.

 

·         Select your items, substitute and preferred groups as required.

 

·         Lastly, fill your address and payment card information and pre-authorize the estimate amount of your order. You will get order confirmation.

 

·         From there Store employee pick, pack and bill your order, Globiness driver deliver or customer can do curbside /pickup from the store. At your doorstep, desire store’s original receipt will handover to you or at curbside /picup handover at store location. Final charges will be deducted from your Payment Card and you will get Globiness receipt (Receipt will be available at My Account's section of Globiness.ca) via email.

  
What is desire store and favorite items? +

 

You can tell us your favorite items from any of your desire stores, whether it is a big chain store, neighborhood store, ethnic store, or international store, which is located anywhere accorrding to our delivery service area. We love to bring the favorite items for you.  
Check our Delivery or Curbside /Pickup availability: https://www.globiness.ca/enter-location

 

  
What is included in delivery plans? +

 

These plans include various features for delivery service. Any product price is not included in any of plans, which will be billed separately on each order. Except, first delivery plan purchase.

 

  
How does Payment works? +

 

  • We accept major credit cards and we do not accept CASH.
  • When you place an order, Globiness pre-authorize your card as estimated online.
  • Once picking task has been completed by store staff, store amount along with Globiness service fees will be pre-authorized or added in receipt. 
  • At the time of delivery or curbside /pickup either Globiness Driver or the Store Staff will provide you Original Store receipt and we bill you final amount, it will be deducted from your primary payment method.
  • A receipt will be available at My Account's Receipt section. You may update payment information from your My Account section.

  
How do you calculate the subscription plan cycle “or” What is my subscription plan cycle? +

 

For monthly customer: Plan cycle will end, once customer complete a month from the subscription plan start date (purchase date).

 

For example: Plan started on 5 April 2018, then Plan cycle End on 4 May 2018.

 

  
Can I purchase non-subscription plan and liquor plan together? +

 

Yes, you can purchase it together. Here, you need to give 2 orders separately.

 

  
Can I carry forward unused portion of my delivery plan, Add-ons or provided Stores? +

 

All delivery plans, Add-ons and provided Stores are not to carry forward basis.

 

  
How to renew my subscription plan? +

 

Our all subscription plans are auto renewed basis. You will be charged monthly and it will be auto renewed each month, an amount will charge to you via the selected payment method.

 

  
May I able to change (switch) my subscription plan, and when? +

 

Yes, you can change your subscription plan at any time; remaining deliveries will be adjusted after you change it. The adjustment will be shown at Estimated Total page. You may get additional charge based on situation.

Please contact us at happiness@globiness.ca for case specific charges.

 

  
Where can I see my gift card information? +

 

You can see your gift card information at “My Gift Card” tab from “My Account” on home page header menu.

 

  
What is the validity of my gift card? +

 

In general gift card is treated as CASH, which do not expire. Except, specific gift card issue for specific purpose or promotion may have expiry date. To review, visit My Account à Gift Card section.

 

  
How I can use my gift card? +

 

On the pre-authorized page, you will be asked for Gift Card, then click on apply. Applied amount will display on the page.

 

  
Can I buy a gift card for someone else? +

 

Yes, when purchasing a gift card select “For someone else” option. Once you get purchase confirmation, you can forward the gift card email to any recipients whom you like to send the Gift card or simply share the Gift Card Code.

 

  
How can I reset my password “or” What if I forgot my password? +

 

Forgot your password link is provided on Login Page.

 

Alternately, please visit direct link: www.globiness.ca/forgot-password

 

  
How can I change my profile, password and email address? +

 

You can edit your profile details including your Name, Profile Photo, Contact Number, and Password from My Account à Profile section.

 

To change your email address, please write us at happiness@globiness.ca for further details.

 

  
How can I activate my profile? +

 

Once you create an account, the verification link will be sent via email to your provided email address.  On screen you have option to edit your email address in case you had typo or mistake.

 

Go to your email Inbox folder (Also check your Spam/Junk folder) and click the provided verification link. After you click, browser will open and display message about your account is activated.

 

 

If you encounter any issue with activating your profile, email us at happiness@globiness.ca

 

  
Where can I see my profile? +

 

You can see your “Profile” section on “My Account” on Home page header menu.

  
Where can I add/update my delivery address? +

 

You can see your Delivery Address on “My Account” on home page header menu.

  
Can I add/update more than one address in my profile? +

 

Yes, you can “ADD NEW ADDRESS” from “Delivery Address” section of “My Account”

  
Where can I add/update my payment information? +

 

You can add/update your Payment Method on “My Account” on home page header menu.

 

  
Can I add new credit card for payment method? +

 

Yes, You can add new Credit Card in your Payment Method on “My Account” on home page header menu. 

  
How can I change my notification preference? +

 

You can change your notification preference at “Notification Preference” tab from “My Account” on home page header menu.

 

  
How can I use corporate sponsorship program? +

 

You can add or update your corporate sponsorship program CODE or ID at “Corporate Sponsorship Plan Program” section from “My Account” on home page header menu.

 

To get this program Code or ID, contact your immediate Manager or Human Resource department.

  
How can I disable my profile? +

 

You can disable your profile from “Profile” section of “My Account” on home page header menu.

 

Tips:

If you're disable your account, make sure that you still have access to the email address you use to login into Globiness website. That way, you can easily re-activate your account by logging back in.

  
How to contact Globiness.ca help center? +

 

By filling a 'Contact Us' form or email to happiness@globiness.ca

 

Our Corporate Mailing Address:

Globiness Inc.

1000 Central Parkway West, Unit: M008, 

Mississauga, Ontario, Canada - L5C 0A6 

 

  
What is Cake Day ? +

 

Globiness Cake Day is the yearly anniversary of when you signed up on Globiness. It is typically represented by a little cake icon which appears next to your image icon in My Account.